Terms of Service
Last updated: January 20, 2026
1. Acceptance of Terms
By installing and using the FieldRelay application ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must uninstall the Service immediately.
2. Description of Service & Data Processing Role
The Service acts as a middleware automation bridge ("Data Courier") between the Shopify platform and Field Service Management (FSM) platforms.
The Service uses automated logic, including Artificial Intelligence (AI), to attempt to match customer identities and create jobs or subscriptions.
The Service provides automated job creation based on Merchant-defined parameters. For subscription-based items, the Service is limited to the generation of the initial record in the Field Service Management (FSM) system only. All scheduling, recurring event management, and ongoing maintenance of subscription records remain the sole responsibility of the Merchant and must be managed directly within Jobber or the integrated FSM platform.
3. Third-Party Services
The Service depends entirely on the availability and functionality of the Shopify API and your FSM API (Jobber). We are not responsible for downtime or breaking changes in these third-party services.
4. DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE DATA SYNCED WILL BE 100% ACCURATE AT ALL TIMES.
AI Output Disclaimer:
AI-generated job descriptions and field briefings are provided as automated suggestions for internal use. The Provider does not warrant the accuracy, completeness, or safety of AI-generated content. Merchants remain solely responsible for reviewing and validating all AI-generated text before deploying technicians to customer sites or relying on such content for operational decisions. In no event shall the Provider be liable for any injury, property damage, or other harm arising from reliance on AI-generated output.
5. LIMITATION OF LIABILITY (BRUTAL CLAUSE)
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, OR INCORRECT DATA SYNCING.
CAP ON LIABILITY: IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
6. Indemnification
Merchant shall indemnify, defend, and hold harmless the Provider from and against any third-party claims, damages, or liabilities arising out of (a) Merchant's use of the Service, (b) any inaccuracies in synchronized data, or (c) any physical damage or injury resulting from work performed by Merchant's technicians based on Service-generated information. This indemnification obligation includes, but is not limited to, reasonable attorney's fees and shall survive termination of these Terms.
7. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the State of Israel. Any dispute arising out of or relating to these Terms or the Service shall be referred to and finally resolved by arbitration in Tel Aviv, Israel, conducted in English by a single arbitrator appointed in accordance with the rules of the Israeli Institute of Commercial Arbitration.
YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.
8. Changes to Terms
We reserve the right to modify these Terms at any time. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.