Terms of Service
Last updated: January 4, 2026
1. Acceptance of Terms
By installing and using the FieldRelay application ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must uninstall the Service immediately.
2. Description of Service & Data Processing Role
The Service acts as a middleware automation bridge ("Data Courier") between the Shopify platform and Field Service Management (FSM) platforms.
The Service uses automated logic, including Artificial Intelligence (AI), to attempt to match customer identities and create jobs or subscriptions.
3. Third-Party Services
The Service depends entirely on the availability and functionality of the Shopify API and your FSM API (Jobber). We are not responsible for downtime or breaking changes in these third-party services.
4. DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE DATA SYNCED WILL BE 100% ACCURATE AT ALL TIMES.
5. LIMITATION OF LIABILITY (BRUTAL CLAUSE)
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, OR INCORRECT DATA SYNCING.
CAP ON LIABILITY: IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
6. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the State of Israel. Any dispute arising out of or relating to these Terms shall be settled by binding arbitration in English.
7. Changes to Terms
We reserve the right to modify these Terms at any time. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.